Updated · Saudi Arabia Taxi Services
How do you cancel a taxi booking with SATS?
To cancel a taxi booking, send a message in the same WhatsApp chat you used to book, or call +966 57 951 9804. Cancellation is free up to 24 hours before pickup. Unless you chose to pay ahead by bank transfer or the STC Bank app, no payment is taken until the ride, so in most cases there is nothing to refund.
Plans change for all sorts of reasons: a new flight, a different hotel, a family member joining at the last minute. This post explains how to cancel, what you can change, what happens when a flight is delayed and what to do when plans change close to pickup.
Step by step: cancelling or changing a booking
- Open the WhatsApp chat you booked in, so your booking details are on screen.
- Give the lead passenger's name, the date, the pickup time and the route.
- Say clearly what you want: cancel the ride, or the new time, vehicle or address.
- Wait for our written reply. A change is confirmed when we confirm it in the chat.
- If the fare changes, we tell you the new fixed fare before the ride.
What can you change, and does the fare change?
Fares are per car, not per person, so adding a passenger does not change the price unless the group no longer fits the vehicle.
| Change | How it works | Can the fare change? |
|---|---|---|
| Pickup time or date | Free whenever possible; message us as early as you can | Only if the new time moves into or out of 00:00 to 05:00 (20% night surcharge) |
| Vehicle | Free whenever possible, subject to what is available | Yes, if you move to a larger or smaller class |
| Pickup or drop-off address | Send the new address and a map pin | Yes, if the distance changes |
| Passengers or bags | Tell us the new numbers | Only if you need a bigger vehicle |
| Female driver | Needs at least 12 hours' notice | Female-driver fare applies |
| Rest, prayer or Miqat stop | Tell us or the driver | No; included on long routes |
Flight delayed? You usually do not need to change anything
We track every flight. Your driver adjusts to the actual landing time and waits free for 60 minutes after landing, and there is no extra charge for airline delays. You do not need to rebook for a delay.
If your flight is cancelled or you are moved to a different flight, send us the new flight number and time as soon as you know, because tracking works on the flight number. Our post on what happens to your airport taxi when a flight is delayed explains the detail.
Cancelling within 24 hours of pickup
Free cancellation applies up to 24 hours before pickup. If your plans change after that, message us straight away. The sooner we know, the sooner we can stand the driver down, and we tell you plainly whether any charge applies before anything is settled.
If you paid ahead by bank transfer or STC Bank, mention it when you cancel so we can deal with the payment.
Changing one leg of a longer trip
If you booked several legs together, such as a return trip or an Umrah package covering the airport, Makkah, Madinah and the return, tell us which leg you want to change. We confirm the new details for that leg and keep the rest as booked.
Hotel moves often cause date changes. If your check-in or check-out time shifts, our guide to hotel check-in times and Umrah transfers helps you choose a pickup time that fits.
Tips that avoid last-minute changes
- Book airport pickups with your flight number, not only a time.
- Check your Umrah and Rawdah slots in the Nusuk app before you fix transfer times around them.
- For departures, leave a generous margin before the check-in time your airline gives you.
- In Ramadan and the Hajj season, book early and confirm early.
- Save our number, +966 57 951 9804, so you can reach us quickly when plans change.